If you do not find the answer to your question below, please contact our customer service department at unpjournals@highwirepress.com.
- We will honor valid claims for missing or damaged issues for six months after the original mailing date
- All claims should be sent to the University of Nebraska Press, not the journal’s editor or its related society. (The exception is Western American Literature. Both orders and claims must be directed to the Western Literature Association.)
- Claims may be submitted via email or phone (1-866-978-0295).
- Our policy is that copies going to end-users outside the US must pay the international subscription rate, even if the subscription is to be sent to a US-based consolidation point. We reserve the right to reject claims for missing or damaged issues if this policy is not adhered to.
- We, as a general rule, will only send one replacement copy per issue. Attempts to claim the same issue as missing or damaged after we have already sent one replacement are likely to be rejected.
- For subscription copies:
- In order to keep subscription costs low, we use the most economical shipment methods available. Copies going to US addresses go by USPS Standard Mail. Copies outside the US are shipped through a consolidator using the best options in each individual country.
- As a general rule, subscription copies cannot be considered “lost” until 6 weeks after shipment to addresses in the US and 12 weeks after shipment outside the US.
- Subscription copies are not trackable.
- For back issue/single issue orders:
- We can provide tracking information for orders delivered in the US on request, but it may take a few days for us to receive that information from our warehouse.
- Tracking information is not available for back issues delivered by our standard method to addresses outside the US
- As a general rule, orders shipped via our standard method cannot be considered “lost” until after 3 weeks in the US and 12 weeks outside the US.