Customer Service

If you do not find the answer to your question below, please contact our customer service department at journals@unl.edu.

Ordering

There are four ways to order print subscriptions and back issues:

  • Order online by visiting individual journal pages on this website.
  • Order by phone by calling 1-402-472-5988 between 8:00 a.m. and 4:30 p.m. Central Time, Monday through Friday. We accept Visa, MasterCard, and Discover as payment for phone orders.
  • Order by mail by sending  a check ($US) that includes any applicable taxes or shipping and handling and is made payable to MPS North America LLC to:

                University of Nebraska Press
                c/o MPS North America LLC
                941 West Morse Blvd, Ste. 100
                Winter Park, FL 32789

        Be sure to clearly indicate what you are ordering (which journal and, if a back issue, which issue). 
        Include a phone number or email address in case we have any questions.

  • Institutions may also order through their preferred subscription agents.
  • Institutions must order electronic subscriptions through  Project
    MUSE
    . They also handle our print + electronic combination subscriptions for institutions.
    Subscription agents may place those orders for their client institutions.
  • Western American Literature is published by the University of Nebraska Press for the Western Literature Association. The association handles all orders and customer service issues for this journal.

View/update your account information

Individual subscribers can view their account information and make changes to their account information in our e-commerce system. Please note: If you are logging into this system for the first time but have ordered journals from us before, please use the “forgot password” option rather than “register”

Information about print subscriptions

  • All postage and handling is already included in the price of a print subscription.
  • It is the policy of the University of Nebraska Press to charge the “individual” subscription rate if a subscription is paid for by a personal check or credit card. Otherwise, the institutional rate applies.
  • Once a subscription order is placed, no cancellations are allowed.
  • With a few exceptions, our print subscriptions are volume-based. That means your one-year subscription will consist of issues from the same volume. Unless you tell us specifically which volume you wish to subscribe to, we will determine the most logical volume, and, therefore, starting issue, for your subscription.
  • Please notify us in advance of any address changes. When contacting us, provide both the old and new address.
  • We will honor claims for missing or damaged issues for six months after the original mailing date of an issue. All claims should be sent to the University of Nebraska Press, not the journal’s editor or its related society. (The exception is Western American Literature. Both orders and claims must be directed to the Western Literature Association.)

Information about electronic subscriptions

  • Most of the journals published by the University of Nebraska Press are available online on the Project MUSE platform.
  • Libraries and other institutions may subscribe to the journals as part of a Project MUSE collection or as single title subscriptions. In either case, the subscription should be placed directly with Project MUSE or a library subscription agent.
  • If individuals are able to subscribe to the electronic version of a journal, it will be one of the subscription options on the journal’s page on this website. All individual subscriptions to electronic journals must be ordered online. 

The following journals are available on Project MUSE

  • American Book Review
  • American Indian Quarterly
  • Anthropological Linguistics
  • Collaborative Anthropologies
  • Feminist German Studies
  • Frontiers
  • German Yearbook of Contemporary History
  • Great Plains Quarterly
  • Great Plains Research
  • Historical Geography
  • Home Front Studies
  • Intertexts
  • Journal of Austrian Studies
  • Journal of Black Sexuality and Relationships
  • Journal of Literature and Trauma Studies
  • Journal of Magazine Media
  • Journal of Sports Media
  • Legacy
  • Middle West Review
  • Native South
  • NINE
  • Nineteenth-Century French Studies
  • North Dakota Quarterly
  • Nouvelles Études Francophones
  • Resilience
  • Storyworlds
  • Studies in American Indian Literatures
  • Studies in American Naturalism
  • symplokē
  • Western American Literature (no individual e-subscriptions)
  • Women and Music

The following journals are part of the JSTOR archive. Content is available to subscribing libraries three years after publication.

  • American Indian Quarterly
  • Anthropological Linguistics
  • Feminist German Studies (formerly Women in German Yearbook)
  • Frontiers
  • Great Plains Quarterly
  • Great Plains Research
  • Journal of Austrian Studies (formerly Modern Austrian Literature)
  • Legacy
  • Nineteenth-Century French Studies
  • Nouvelles Études Francophones
  • Resilience
  • Storyworlds
  • Studies in American Indian Literatures
  • Studies in American Naturalism
  • symplokē
  • Western American Literature

Institutions experiencing problems with access to their subscriptions should contact customer support at Project MUSE or JSTOR.

Individuals experiencing technical problems with their e-subscription access should contact Project MUSE customer support. Other questions regarding their e-subscriptions can be directed to journals@unl.edu.

Information about back issues

  • Postage and handling will be added to back issue orders.
  •  Allow up to 2 weeks for standard delivery to addresses in the US, although most will be delivered within 7 business days.  Most standard international orders will be delivered within 8 weeks, but some may take longer. If you have concerns about a back issue order, please email us at journals@unl.edu.
    • Our standard shipping method for back issues delivered to US addresses is USPS Ground Advantage. We can provide tracking information on request, but it may take a few days for us to receive that information from our warehouse. 
    • As a general rule, orders shipped via our standard method cannot be considered “lost” until after 3 weeks in the US and 12 weeks outside the US. 
    • Expedited shipping and handling is available. Customers can choose “expedited” at checkout, and their orders will be shipped, most commonly, via FedEx Ground or FedEx International Economy. Faster options  are available by calling us.

Information for society members

The University of Nebraska Press handles membership management for some academic societies and acts as the publishing partner for others. Customer service information relevant to each is below.

American Association of Geographers, Historical Geography Specialty Group
Historical Geography is the group’s official journal and members receive a subscription to the electronic version as a benefit of membership. To verify or correct problems with your membership, contact the group. To resolve problems accessing your subscription to HG once you’ve received information about how to activate it, contact UNP.

Association for Education in Journalism and Mass Communications Magazine Media Division
The Journal of Magazine Media is the division’s official journal and members receive a subscription to the electronic version as a benefit of membership. To verify or correct problems with your membership, contact the organization. To resolve problems accessing your subscription to JMM once you’ve received information about how to activate it, contact UNP.

Association for the Study of American Indian Literatures
Studies in American Indian Literatures is the association’s official journal and members receive a print subscription as a benefit of membership. To verify or correct problems with your membership, contact the organization. If you receive a damaged copy or do not receive an issue, contact UNP.

Austrian Studies Association
Subscriptions, both print and electronic, to the Journal of Austrian Studies include memberships in the Austrian Studies Association. For all subscription related problems, contact UNP. For all other membership questions, contact the association.

Coalition of Women in German
Feminist German Studies is the official journal of WiG, and members receive a print subscription as a benefit of membership. To verify or correct problems with your membership, contact the organization. If you receive a damaged copy or do not receive an issue, contact UNP.

International Council of Francophone Studies / Conseil International d’Études Francophones
Nouvelles Études Francophones is the official journal of CIÉF, and members receive a print subscription as a benefit of membership. To verify or correct problems with your membership, contact the organization. If you receive a damaged copy or do not receive an issue, contact UNP.

International Theodore Dreiser Society
Studies in American Naturalism is the official journal of CIÉF, and members receive a print subscription as a benefit of membership. To verify or correct problems with your membership, contact the organization. If you receive a damaged copy or do not receive an issue, contact UNP.

Midwestern History Association
UNP handles membership management for the MHA. The MHA has adopted Middle West Review as its official journal. When joining or renewing their memberships on the UNP website, members may choose to subscribe to either the print or electronic version of the journal at a discounted rate. To join, renew, or verify membership or to resolve subscription related problems, contact UNP. For all other membership questions, contact the association.

Society for the Study of American Women Writers
Legacy is the official journal of SSAWW, and members are entitled to discounts on their subscriptions to the journal. UNP sends out subscription instructions to SSAWW members each spring. Those who join the society later in the year may ask the society for directions on how to obtain their discounts if that information was not provided at the time.

Western Literature Association
Subscriptions to Western American Literature are available to WLA members, only. To join, subscribe, or resolve problems with either the membership or the subscription, contact the association. All claims for missing or damaged issues must be processed through the association.

Information for subscription agents

  • Download our current price list.
  • Print subscription orders are to be sent to the University of Nebraska Press. Electronic or Print+Electronic subscriptions should be sent to Project MUSE.
  • The following apply to print-only subscriptions.
    • All subscriptions must be prepaid before an order can be processed.
    • All orders sent in with incorrect payment amounts will be returned. A $25 service charge will be billed to the agent for each incorrect payment received.
    • If the subscriber is located outside the US, the non-US subscription rate applies even if UNP is directed to send the journals to a distribution center within the US. Failure to pay the international rate will void the subscriber’s ability to file a claim for missing copies.
    • UNP does not currently offer agent discounts.
    • Proforma invoices are available upon request.

Information for bookstores and other retailers

The University of Nebraska Press works directly with book and magazine sellers that wish to offer their customers copies of our journals. Our general terms are as follows:

  • Retailers receive a discount off the cover price of individual issues of our journals.
    • The discount is 50% for issues with a cover price of $14 or more.
    • The discount is 40% for issues with a cover price of under $14.
  • Orders of ten or more copies receive free shipping within the US. 
  • We do not accept returns.
  • Special discount and shipping terms may not apply to issues that are no longer stocked in the warehouse and are printed on demand.

Information for libraries

Detailed information about our journals and their print and online availability for libraries is available for download. In general,

  • We work with all major library subscription agents.
  • Print subscriptions may be ordered through a subscription agent or directly from us.
  • E-subscriptions and print+electronic combination subscriptions should be ordered through a subscription agent or through Project MUSE. UNP does not process library orders for e-subscriptions or print+electronic combinations.

Information about taxes

UNP collects Nebraska sales tax and Canada’s GST on orders of print and electronic subscriptions and back issues. Our website is designed to collect sales tax on all orders to these jurisdictions based on address. If your organization has tax-exempt status in one of these jurisdictions and you will be paying with the organization’s credit card, please call us at 402-472-8536 to place your order. If you wish to pay by check on an account in the organization’s name, you may mail in your order with a copy of your tax exemption certificate.

Invoice payments

If you have an invoice for a journal purchase from the University of Nebraska Press, you may pay it online in our e-commerce system. Look for the invoice payment button near the top of your account page .(You will need to set up an account in the site the first time you visit it.) Please note that this is a secure payment portal only; it is unable to look up any information about your invoice. You will need to have your invoice number and the payment amount available to complete the transaction.

We regret that we are currently unable to process other types of invoices (e.g. advertising, permissions, production costs) issued by the University of Nebraska Press through this system. Call 402-472-3581 to make credit card payments by phone.